Phoenix Houses of New England

32
Unsatisfactory
2.9
19 reviews
Insurance Accepted 8 - 28 days
Phoenix House New England is a nonprofit substance use treatment organization that has been providing care since 1967. With 20 programs in four states, they serve over 3,500 individuals annually. Their mission is to heal individuals, families, and communities affected by substance use disorders through a continuum of care, including detox, residential treatment, outpatient care, and more. Most of their programs are accredited by CARF.
Trust Signals CARF SAMHSA
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About Phoenix Houses of New England
Outpatient programs for treating substance abuse through Phoenix House include individual therapy and medication assistance. When clients enroll in the residential program, they will utilize various comprehensive treatment options that help them develop necessary skills and address possible negative thoughts or behaviors that may be causing or worsening drug abuse or alcohol addiction. Each plan is customized to their specific conditions, however, they all utilize some combination of evidence-ba...
Outpatient programs for treating substance abuse through Phoenix House include individual therapy and medication assistance. When clients enroll in the residential program, they will utilize various comprehensive treatment options that help them develop necessary skills and address possible negative thoughts or behaviors that may be causing or worsening drug abuse or alcohol addiction. Each plan is customized to their specific conditions, however, they all utilize some combination of evidence-based therapies and holistic activities, both of which teach coping skills and healthy habits that foster continued sobriety even after the rehab program has ended.
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Center Summary

Who we help
Teens Adults Young Adults Men Only Women Only Pregnant Women +1 more
Treatment Programs
Detox Residential / Inpatient Intensive Outpatient Program Outpatient
Langugages
English
Licensed state of Massachusetts
Founded 1967
Address 5 Madison Ave, Springfield, MA 01105, USA

Payment & Insurance

Payment Options
Self Pay Private Health Insurance Medicaid
Accepted Insurance (3)
Aetna Ambetter Cigna Aetna Ambetter Cigna

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Amenities

Amenities
Personal Trainer

Treatment

Addictions Treated
Alcohol Other Opioids
Conditions Treated
Acute Stress Disorder Bipolar Disorder
Treatment Programs
Detox Residential / Inpatient Intensive Outpatient Program Outpatient
Program Classifications
Therapies Offered
Individual Counseling Cognitive Behavioral Therapy Dialectical Behavior Therapy Family Therapy Group Therapy
Holistic Treatments
Art Therapy Yoga
Our Score
32 Unsatisfactory
Accreditations 8
Facility & Amenities 3
Website Trust Factors 1
Treatment Services 13
Review Analysis 7

Reviews

2.9
19 Reviews
Benefits

Most of the staff is supportive and awesome.

Structurally, the facility is making noticeable improvements and renovations.

The daily schedule is manageable, and after 30 days, clients get a good amount of community time.

Drawbacks

Recent Reviews

March 4th, 2026

My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come

October 4th, 2025

It not Phoniex House anymore, BHN owns it now and it's Called Springfield Center. Compared to other BHN programs they are slowly, emphasize slowly getting in line with how they are run. They cram to many people into this place it's very uncomfortable at times. I wanted to leave my first 4 days here but gave it a shot and I'm glad I stayed. The clients here that are really trying to do good is was keeps me here. Most of the staff is pretty awesome, just like anywhere you will have the ones you...

May 4th, 2025

I had a horrible experience there. I literally saw patients being discharged for eatting poppy seed beagles.( yes they do come up on a urine screen)When they figured it out and tried to bring them back because they provided the beagles one person OD and died and another went back to jail on a parole violation. They lowered the threshold on urine test that they failed for poppy seeds. Really guys that how bad you want to lean on clients. This is people’s lives and they come to you broken down...

June 4th, 2025

Legit the worst half way house in Springfield. If you want to go to a program where you have to supress who you are , what you, wear, and do then this is the place for you. Do you like to always feel like your walking on egg shells and that any moment you could be put on the street because certain staff don't like you , then this is the place for you. But if you actually want recovery , a safe place to be to achieve long term sobriety and feel comfortable doing it with a staff that actually c...

June 4th, 2025

Staff here lies, steels n get away with it. They must be hard up for workers n let anyone staff even if high. They're prejudice if you're not of their culture. Nothing new with Springfield. When were all just trying to make it in the world. Reports should be on a different level. AMA reports done. N social media wwlp helps get stuff done n reports there findings. The system is messed up there. The clients that go there is what gives them their job security. They need to know this.

October 4th, 2025

I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.

March 4th, 2024

I entered the Phoenix House in Springfield January 2004. I walked out February 2005. It was both the longest and most important year of my life. I changed as a human being. I’m still sober. I had a relapse in 2007, but I got right back up and owned it and moved on. Been sober since. I learned so much about myself. It’s meant to be hard. In hindsight, it was life training. It taught me how to be accountable. For everything. Nothing beats laying my head down at night with a clean conscious. I g...

March 4th, 2023

I wouldn’t recommend anyone to go to this facility. Not COVID approved. The patients share one bathroom that was very disgusting. Waiting room was not sanitized, trash everywhere and tons of ants. The staff knew about the ants and yet no one bothered to have the room cleaned. Patients would get anxiety just being there. Rooms are in the basement, looks like a jail cell. Very dirty and staff never wore there masks.

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Popular Questions at Phoenix Houses of New England
What types of insurance does Phoenix Houses of New England accept?

Aetna, Ambetter, Cigna

What does Phoenix Houses of New England treat?

What types of rehab programs does Phoenix Houses of New England offer?

Detox, Residential / Inpatient, Intensive Outpatient Program, Outpatient

Does Phoenix Houses of New England provide holistic or alternative therapies?

Art Therapy, Yoga

How long will I be in treatment at Phoenix Houses of New England?

8-28 days

Where is this facility located?

5 Madison Ave, Springfield, MA 01105, USA

What accreditations and certifications does Phoenix Houses of New England have?

Licensed by state of Massachusetts (). CARF, SAMHSA

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