New Vista

44
Unsatisfactory
2.7
34 reviews
Insurance Accepted 21 - 90 days
New Vista offers comprehensive treatment for opioid and alcohol addiction, including medication and therapy. Their gender-specific programs for adults and adolescents focus on equipping clients with tools and coping mechanisms to maintain sobriety beyond the recovery center.
Trust Signals SAMHSA The Joint Commission
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About New Vista
New Vista is not just a medication-assisted treatment facility, although they do provide medication for clients struggling with opioid withdrawal or alcohol cravings. New Vista understands that medication is not the only way to help these people, and services such as individual or group therapy are often critical pieces of the program. These programs are gender-specific, and there are separate services for adults and adolescents. Through these programs, clients will not only be equipped with the...
New Vista is not just a medication-assisted treatment facility, although they do provide medication for clients struggling with opioid withdrawal or alcohol cravings. New Vista understands that medication is not the only way to help these people, and services such as individual or group therapy are often critical pieces of the program. These programs are gender-specific, and there are separate services for adults and adolescents. Through these programs, clients will not only be equipped with the tools to overcome addiction, but they will learn skills and coping mechanisms to help maintain sobriety outside of their recovery center.
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Center Summary

Who we help
Teens Adults Young Adults Pregnant Women Children
Treatment Programs
Residential / Inpatient Intensive Outpatient Program Outpatient
Inclusive Support For
LGBTQ+ Black People Latinx & Hispanic People Native & Indigenous Peoples Multilingual Support
Langugages
English
Licensed State of Texas
Founded 1964
Address 1351 Newtown Pike building 5, Lexington, KY 40511, USA

Payment & Insurance

Payment Options
Self Pay Private Health Insurance
Accepted Insurance (3)
Aetna Ambetter Cigna Aetna Ambetter Cigna

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Amenities

Amenities
Therapy Rooms Wi-Fi

Treatment

Addictions Treated
Alcohol Other Opioids Prescription Drugs Synthetic Drugs
Conditions Treated
Treatment Programs
Residential / Inpatient Intensive Outpatient Program Outpatient
Program Classifications
Low Cost
Specialized Program Tracks
Pregnant Women
Therapies Offered
Individual Counseling Cognitive Behavioral Therapy Family Therapy Group Therapy Couples Counseling
Holistic Treatments
Recreational Therapy
Treatment Support Services
Recovery Coaching Peer Support Specialists Medication-Assisted Treatment 12-Step Facilitation Relapse Prevention Groups Medication Management
Our Score
44 Unsatisfactory
Accreditations 10
Facility & Amenities 2
Website Trust Factors 1
Treatment Services 22
Review Analysis 9

Reviews

2.7
34 Reviews
Benefits

Some therapists are highly appreciated and provide excellent care.

Drawbacks

Recent Reviews

August 2nd, 2025

Make you wait for hours for your initial appointment then have the audacity to give you attitude. My therapist Alexa was an incompetent fool who demonstrated no compassion, empathy, or therapeutic rapport.

February 2nd, 2025

I started going to New Vista a couple months ago. I loved my therapist, who is leaving soon - he was the best! I'm on disability for my mental health and have been for two years. Well with all of Kentucky's stupid laws on medicaid, medicare and disability, I lost my insurance. I have called and asked about a sliding fee scale. At first, I was told there was one. Next, I was told by Aaron (spelling?), who answers the phones, that the people in finances said that "I didn't qualify to use the sl...

April 2nd, 2025

I really, REALLY want to understand. I completely understand company protocols ESPECIALLY after COVID, but why can't I get a set therapist? Since 2021, there have been many therapists that have been getting thrown around and transferred after each welcome session and they just want me in on "vitals" and the meaningless telehealth phone calls.

December 2nd, 2024

They are only in it for the money, the do not care about the patients. Lexington Ky is the worst location, my son has been out of his medicine for three days, I have called morning and afternoon. I’m starting to think they’re closing (which at this point, they might as well) They can avoid your calls, avoid your requests and yet you miss an appointment and they act like you’re wasting their time…. My daughter has been switched therapists over four times, and has only been there a year. The on...

December 2nd, 2024

I can die any time because of my medical health. I am suffering. Mentally I feel why should I suffer any longer. I called this place which it was referred to me by the crisis hot line. I called and was transferred. I told them that I am in a mental crisis and I need help, and I currently have no insurance. As soon as I said that, they hung up on me. If that is how they treat people calling for information and resources, how good is the treatment they provide? Don't bother with these people, t...

October 2nd, 2024

I have been going to New Vista since September of 2022. Since then. I have seen 3 therapists: The first left the practice, the second got reassigned, the third I had only seen once and was scheduled for March 27th for my next appointment. I call on the 27th because I hadn't received an email for my telehealth appointment like I usually do so I called to see what had happened. NOT ONLY was I not scheduled for anything but I was informed that this therapist was ALSO leaving the practice. I'm re...

August 2nd, 2025

For every one knows new Vista is a new company in Lexington they changed from comp care. You talking about therapist I have been going for 6 yrs now with in 6 yrs I had therapist come an and go some last for 3 months some last 6 to a year in total I cant keep one therapist and I getting sick of have to explain everything to a different therapist everytime introduce myself all they need to do is look on the computer read about me but I don't feel like I am getting anywhere with a Therapist ...

May 2nd, 2025

New Vista provides exceptional service and commitment to their surrounding communities! Highly recommend.

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Popular Questions at New Vista
What types of insurance does New Vista accept?

Aetna, Ambetter, Cigna

What does New Vista treat?

, ,

What types of rehab programs does New Vista offer?

Residential / Inpatient, Intensive Outpatient Program, Outpatient

Does New Vista provide holistic or alternative therapies?

Recreational Therapy

How long will I be in treatment at New Vista?

21-90 days

Where is this facility located?

1351 Newtown Pike building 5, Lexington, KY 40511, USA

What accreditations and certifications does New Vista have?

Licensed by State of Texas (). SAMHSA, The Joint Commission

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Related Centers
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Need Help? Call us 24/7 at 866-720-1044