Heritage Behavioral Health Center

44
Unsatisfactory
3.1
41 reviews
Insurance Accepted
Heritage Behavioral Health Center offers personalized mental health and addiction treatment services, including private counseling and group support. Treatment options include skill-building classes, medication management, and relapse prevention. Residential and outpatient programs are available, with flexible schedules and payment plans. No one is turned away for inability to pay.
Trust Signals CARF SAMHSA
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About Heritage Behavioral Health Center
Heritage Behavioral Health Center is a mental health clinic and addiction treatment facility that provides all of their clients with person-centered and team-focused services. Clients will work with their assigned clinician in order to address their individual programs in private counseling, but each person is also encouraged to develop positive and healthy connections with their peers who may be struggling with similar conditions. Some of the individualized treatments that are offered may inclu...
Heritage Behavioral Health Center is a mental health clinic and addiction treatment facility that provides all of their clients with person-centered and team-focused services. Clients will work with their assigned clinician in order to address their individual programs in private counseling, but each person is also encouraged to develop positive and healthy connections with their peers who may be struggling with similar conditions. Some of the individualized treatments that are offered may include skill-building classes, medication management, relapse prevention training, motivational enhancement, and psychoeducational support. Residential services provide round-the-clock care, while clients who participate in outpatient programs have access to more flexible schedules and higher levels of independence and accountability. Though Heritage will accept private health insurance plans, they never turn clients away if they are unable to pay. Programs are offered based on a sliding fee scale. Heritage will work with each person to develop a payment plan that works best for them.
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Center Summary

Who we help
Teens Adults Young Adults Children
Treatment Programs
Outpatient
Inclusive Support For
LGBTQ+ Black People Latinx & Hispanic People Native & Indigenous Peoples Multilingual Support
Langugages
English
Licensed State of Illinois
Founded 1956
Address 151 N Main St, Decatur, IL 62523, USA
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Payment & Insurance

Payment Options
Self Pay
Accepted Insurance (3)
Aetna Ambetter Cigna Aetna Ambetter Cigna

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Amenities

Amenities
Therapy Rooms Wi-Fi

Treatment

Addictions Treated
Alcohol Methadone Prescription Drugs
Conditions Treated
Depression Psychosis Gambling Disorder Psychotic Disorders Stress Anxiety
Treatment Programs
Outpatient
Program Classifications
Specialized Program Tracks
Trauma
Therapies Offered
Family Therapy Group Therapy Individual Counseling Telehealth Therapy
Holistic Treatments
Art Therapy Music Therapy
Cutting Edge Treatment Modalities
Buprenorphine Therapy Naltrexone Therapy
Treatment Support Services
Recovery Coaching Relapse Prevention Groups Medication Management Methadone Therapy
Our Score
44 Unsatisfactory
Accreditations 8
Facility & Amenities 2
Website Trust Factors 1
Treatment Services 21
Review Analysis 12

Reviews

3.1
41 Reviews
Benefits

The quality of care provided by the therapists and doctors is fine.

Drawbacks

Recent Reviews

November 13th, 2025

The quality of care provided by the therapists and doctors is fine. The problem is that you can expect to wait at least 3 months for an appointment if you even get one. Oh, and be sure you show up before they even open or you'll be turned away. This experience is based on having been coming here since 2017, so if you're a new patient, good luck because you're going to need it. The truly amazing thing is that when you come in, they plant the tree that will eventually become the paper they'...

May 13th, 2025

The support staff there are so bad that it ruins any help you actually might get. Wanna sit in a lobby for 20mins after your appointment? Support staff has got you! Wanna here juicy gossip from around the office? Support staff has got you. Wanna deal with possible HIPPA violations well you guessed it thanks support staff now I need a therapist before I can meet my therapist. Oh as a side note there are some nice people working there but honestly they are drowned out by how much anger the sup...

June 13th, 2025

Zero integrity and very unprofessional. Management doesn’t care about anyone below them and have no idea what actually goes on with patient care. All they care about is filling beds without properlyy treating the clients. They will lie and will change your schedule without your knowledge. I wasted six month with them.

April 13th, 2025

I was in a bad spot and I needed to talk to their crisis line as they advertised. The lady that answered the phone seemed slow...and definitely not professional at all. She seemed confused as to what I was wanting. I had to repeat myself. Finally she understood with a reluctant tone said she would contact the crisis counselor and have them call me back. They never called. I do not recommend them at all! What a horrible place! This was in the Clinton Il. office. I will add I did get help from ...

March 13th, 2026

I went to start the ball rolling for counseling as I had a new cancer diagnosis and needed to talk to someone. They scheduled me TWICE and I showed up with no therapist no counselor and no explanation for what happened. I was apologized to profusely and they scheduled me with a counselor who barely spoke to me the entire session. Didn’t ask me questions. Basically said “oh” and “I’m sorry that’s tough” the whole hour. Abruptly said our time was up and I felt worse after I left than I did befo...

March 13th, 2024

The way they do things is a little weird I'd say. You wait for ever to get evaluated I waited 3 hrs .if someone goes there for help I don't think they should wait that long to talk to someone. And wait 3 sessions with a therapist before you can get help. I like my therapist but it think the whole system is odd. I am from a different state so... I'm use to things being faster and direct.

March 13th, 2024

I felt with heritage adult services and essesment at St Mary's. Very saddened by lack of services and handling of people on adult psych floor . Even for st Mary's it was extremely poor review. They have an excellent Dr at their disposal but poor services to clients on the unit so sad. I can only imagine how adolescents must feel. My second dealing with heritage. First 20 years ago.... Sadly it was bad then too.

March 13th, 2021

I had an amazing experience their. Awesome councillors, great RSA's and exceptional understanding of the situation. I recommend Heritage to anyone looking for help. Start your recovery with the tools you need to stay sober! I owe them my life! Thank you so much for a life saving experience.

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Popular Questions at Heritage Behavioral Health Center
What types of insurance does Heritage Behavioral Health Center accept?

Aetna, Ambetter, Cigna

What does Heritage Behavioral Health Center treat?

,

What types of rehab programs does Heritage Behavioral Health Center offer?

Outpatient

Does Heritage Behavioral Health Center provide holistic or alternative therapies?

Art Therapy, Music Therapy Buprenorphine Therapy, Naltrexone Therapy

Where is this facility located?

151 N Main St, Decatur, IL 62523, USA

What accreditations and certifications does Heritage Behavioral Health Center have?

Licensed by State of Illinois (). CARF, SAMHSA

What specialized program tracks are available?

Trauma

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Need Help? Call us 24/7 at 866-720-1044