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Columbus, Ohio
Insurance Accepted$6,563 - $26,25015 - 60 days
Columbus Springs East provides comprehensive treatment services, including assessments, therapy, medication management, and various evidence-based therapies. Their goal is to promote self-care, teach coping skills, and improve relationships with loved ones. They offer telehealth and 24/7 walk-in services, and clients can transition to different levels of care with the same treatment team. Medicare, Medicaid, and health insurance are accepted.
Columbus Springs East provides comprehensive treatment services, including assessments, therapy, medication management, and various evidence-based therapies. Their goal is to promote self-care, teach coping skills, and improve relationships with loved ones. They offer telehealth and 24/7 walk-in services, and clients can transition to different levels of care with the same treatment team. Medicare, Medicaid, and health insurance are accepted.
Treatment services at Columbus Springs East include assessments, therapy, wellness education, medication management, skill-building, various types of talk therapy or evidence-based therapies, dialectical behavior therapy, CBT, and more. The goal is to teach self-care, help clients develop coping skills, teach relapse prevention techniques, and reconnect clients with their loved ones in healthier, more positive relationships. Columbus Springs East does offer telehealth services and they accept wa...
Treatment services at Columbus Springs East include assessments, therapy, wellness education, medication management, skill-building, various types of talk therapy or evidence-based therapies, dialectical behavior therapy, CBT, and more. The goal is to teach self-care, help clients develop coping skills, teach relapse prevention techniques, and reconnect clients with their loved ones in healthier, more positive relationships. Columbus Springs East does offer telehealth services and they accept walk-in clients 24 hours a day. Because this facility offers all levels of care, clients are able to detox and then move to lower levels of care as needed with the same treatment team and peers they have developed relationships with. Columbus Springs East does accept Medicare, Medicaid, and health insurance plans.
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Treatment services at Columbus Springs East include assessments, therapy, wellness education, medication management, skill-building, various types of talk therapy or evidence-based therapies, dialectical behavior therapy, CBT, and more. The goal is to teach self-care, help clients develop coping skills, teach relapse prevention techniques, and reconnect clients with their loved ones in healthier, more positive relationships. Columbus Springs East does offer telehealth services and they accept walk-in clients 24 hours a day. Because this facility offers all levels of care, clients are able to detox and then move to lower levels of care as needed with the same treatment team and peers they have developed relationships with. Columbus Springs East does accept Medicare, Medicaid, and health insurance plans.
Art TherapyMusic TherapyRecreational/Fitness Activities
Treatment Support Services
Life CoachingMedication-Assisted TreatmentRelapse Prevention Groups
Our Score
Accreditations10
Facility & Amenities3
Website Trust Factors1
Treatment Services22
Review Analysis11
Reviews
2.5
183 Reviews
Benefits
The facility has helpful and caring staff members who provide effective therapy.
Patients generally experience positive outcomes and healing through their treatment.
The outpatient service and counselors are appreciated by patients for being supportive.
Drawbacks
2.5
183 Reviews
5
4
3
2
1
Source:
Benefits
The facility has helpful and caring staff members who provide effective therapy.
Patients generally experience positive outcomes and healing through their treatment.
The outpatient service and counselors are appreciated by patients for being supportive.
Drawbacks
Recent Reviews
August 31st, 2025
My wife went here after a SA and communication was a problem from day 1. This is because there was absolutely no communication from them about what was going on with her and her treatment, or what the plan would be going forward after she was discharged, or even the timeline for when she would be discharged was. I had to physically go in there to speak with someone. She was admitted on a Tuesday morning, and I had heard nothing by Friday from anyone who worked there.
Friday I went in to speak...
August 31st, 2025
My wife went here after a SA and communication was a problem from day 1. This is because there was absolutely no communication from them about what was going on with her and her treatment, or what the plan would be going forward after she was discharged, or even the timeline for when she would be discharged was. I had to physically go in there to speak with someone. She was admitted on a Tuesday morning, and I had heard nothing by Friday from anyone who worked there.
Friday I went in to speak with someone. My wife had been told all week, and had spoken to me about being discharged Friday. Friday morning she called me and said that they no longer planned to discharge her that day and she did not know why, as no one had talked to her about this change either.
I went in to talk with someone, and unfortunately this is when I met and spoke with Kathy, the director of clinical services, who is in charge of the SWs/therapists. She was rude and condescending from the moment the meeting started, and seemed unable and unwilling to answer any questions I had about my wife and the care she was receiving. I left the meeting with her feeling even worse than I had going in. And with even less faith and confidence in their ability to care for my loved one. After going through the worst weeks of my life following my wife's suicide attempt, she was able to make it even worse by having extremely poor communication skills and being aggressively uncaring about what family members might be experiencing during this incredibly difficult time as well. This seems like a poor trait to have for someone in her position.
I spoke to multiple other people after her, who were much more helpful and were able to explain things to me and answer my questions like normal and caring human beings. If Kathy had been able to talk with me and answer my questions the way everyone else I talked to had (Morgan, Michael, Samantha, and Lauren, who were all awesome), this all could have been one conversation about my concerns and she could have helped put my mind at ease about the care my wife was receiving.
Instead, she made me feel even more concerned and distrustful about the care she was receiving, and caused even more distress and grief to an already terrible situation for both my wife and I. he had also never spoken to or met my wife, and tried to tell me about how essentially "delusional" she was for ever thinking she would be released on that Friday. Even though I ended up speaking to several other members of her care team who all said Friday had been talked about multiple times over the course of the previous days. I do not know how she is able to be a part of my wife's treatment team, when she had never actually spoken to or met her before.
This seems to be an ongoing problem with Kathy, and something needs to change. Patients and families come here and interact with Columbus Springs during some of the worst times of their lives. We do NOT deserve to be treated this way, and made to feel worse during an already traumatic and awful time, by this individual.
July 31st, 2025
The outpatient service was helpful, my counselor was amazing person. But I got my meds adjusted to a higher dose which effected me negatively. I left a voice mail never heard back. Except when I was called 3 separate times about my bill. Not being called about negative side effects but being reminded of the 1,000 dollars I owes. And then later "I'm sorry with the new year it's actually 2,000". That's not helpful and very much gives a feeling of money over treatment. There is also no payment...
July 31st, 2025
The outpatient service was helpful, my counselor was amazing person. But I got my meds adjusted to a higher dose which effected me negatively. I left a voice mail never heard back. Except when I was called 3 separate times about my bill. Not being called about negative side effects but being reminded of the 1,000 dollars I owes. And then later "I'm sorry with the new year it's actually 2,000". That's not helpful and very much gives a feeling of money over treatment. There is also no payment plan or anything while serving a population were money is potentially scarce.
In a time were people are struggling to make ends meet to the point it effects their mental health this should be considered.
October 10th, 2025
It was a good experience of healing, my therapist Kelsey was awesome! And the cpa, I think her name was Atasha was great as well, the staff was good overall( I will have to say the communication was not all there, as i didnt know what was going on with my own treatment until about half way in, but i didnt let that stop my progress and Dr Rayani got me feeling better. Thank you so much!
October 10th, 2025
It was a good experience of healing, my therapist Kelsey was awesome! And the cpa, I think her name was Atasha was great as well, the staff was good overall( I will have to say the communication was not all there, as i didnt know what was going on with my own treatment until about half way in, but i didnt let that stop my progress and Dr Rayani got me feeling better. Thank you so much!
July 1st, 2025
I only gave 1 star because I HAD to! I would give ZERO STARS if it were an option. If you or a family member are going thru a mental crisis. i would highly recommend to not bring them here. The front desk staff sets the tone with their nonchalant attitude and lack of empathy for their patients/visitors. Not only were we waiting for 45 mins- We were the only ones waiting in the lobby, yet they couldn’t give us an eta. The clinician who came to assess my family member would not even disclose th...
July 1st, 2025
I only gave 1 star because I HAD to! I would give ZERO STARS if it were an option. If you or a family member are going thru a mental crisis. i would highly recommend to not bring them here. The front desk staff sets the tone with their nonchalant attitude and lack of empathy for their patients/visitors. Not only were we waiting for 45 mins- We were the only ones waiting in the lobby, yet they couldn’t give us an eta. The clinician who came to assess my family member would not even disclose their name? And was not wearing proper identification. she proceeded to laugh in my face, alongside my family member who is currently severely struggling! No one introduced themselves and was never pleasant throughout this whole process!! A place specifically designed to help for mental health made my family member even more anxious than they were before we walk thru their door!! 0/10!!!! i wouldn’t even bring my dog to them. They made matters worse if anything
July 31st, 2025
Can someone please help me!? Can you give me a contact name and phone number of a decent human being who works here !? My sister has been there several days and they will not provide us any treatment update or discuss options! We call and they either don't answer, hang up or send to VM to NeVer return the call. My mother was contacted by my sisters caseworker TIffany. Who was supposed to call my mom at 3 pm after not returning several other calls. My mom called at 3:15 to be told that Tiffany...
July 31st, 2025
Can someone please help me!? Can you give me a contact name and phone number of a decent human being who works here !? My sister has been there several days and they will not provide us any treatment update or discuss options! We call and they either don't answer, hang up or send to VM to NeVer return the call. My mother was contacted by my sisters caseworker TIffany. Who was supposed to call my mom at 3 pm after not returning several other calls. My mom called at 3:15 to be told that Tiffany had left for the day! My sisters roomate had her gown wrapped around herself and was turning blue because no one was checking on her ! This place is awful. Everyone has a case of "that's not my job". They also gave my sister a bill a few days into her stay and told her it must be paid. Like how was she expected to pay that while there and does that sound like a good idea to give a patient something to worry over !!!???
July 31st, 2025
I worked there briefly as a nursing contractor, and here is what I did and what I learned. Staffing wise, they don't hold many to being on time, which makes nursing report hard as one shows up on time others show up late. Techs, some of them are great others a new one was rude, and acted like she knew it all and when I called her out on her behavior, she went to management and told the truth on me yet lied about her end of the discussion. That is typical, but management never came to me and ...
July 31st, 2025
I worked there briefly as a nursing contractor, and here is what I did and what I learned. Staffing wise, they don't hold many to being on time, which makes nursing report hard as one shows up on time others show up late. Techs, some of them are great others a new one was rude, and acted like she knew it all and when I called her out on her behavior, she went to management and told the truth on me yet lied about her end of the discussion. That is typical, but management never came to me and asked my side of it, never, and that's bad. Understaffing is typical, but I ran into a nursing supervisor that was ultimately useless knowing I was short staffed, but did the obligatory "I'm over there if, you need me" meaning don't bother me and if you ask, I might help eventually but probably not. I called other units to help sign off my insulin that I had to give. i waited, and I waited some more. And got no help from them.
The patients aren't bad, but the facility doesn't let them listen to music on the unit only in music therapy class. The snacks for the patients are the same old day after day generic snacks, but don't let the patients have popcorn or other snacks out of your own food. That's a sin.
I guess in short management running the facility doesn't do very good for trying to look at both sides the workers may have. They also don't uphold policy unless they want to. And as for helping the patients, it's not helping the patients to get them minimally stabilized, then send them back out having them repeat and then return.
I would advise against using this facility as a patient and as staff until upper management can learn to communicate, meaning listen to both sides of the story. Also, until staff is held accountable for their bad attendance and other issues, it's going to be a rough job to try and work
July 31st, 2025
This place kidnapped me a year ago. They put me inpatient after forging on my paperwork that I was suicidal when i had zero thoughts of harming myself. Some unaccredited doctor who’s name I was never given and never met with pink slipped me. The employees tapered, strapped me down and sedated me using 4 syringes, force fed me, and forced me to strip in front of men. Do NOT go near this place you will regret it
July 31st, 2025
This place kidnapped me a year ago. They put me inpatient after forging on my paperwork that I was suicidal when i had zero thoughts of harming myself. Some unaccredited doctor who’s name I was never given and never met with pink slipped me. The employees tapered, strapped me down and sedated me using 4 syringes, force fed me, and forced me to strip in front of men. Do NOT go near this place you will regret it
May 1st, 2025
COMPLETE SCAM AND FRAUD. The blonde lady therapist told me that I needed to cater to the Indian man psychiatrist’s ego to get him to let me out after keeping me even when showing I was fine. Maybe because they charge $4,000 a night so you can color with crayons all day till you tell them you’re happy. This facility is complete trash, they will starve you with disgusting cafe food and fake processed meat sandwiches. They make sure you don’t sleep as they wake you up constantly throughout the n...
May 1st, 2025
COMPLETE SCAM AND FRAUD. The blonde lady therapist told me that I needed to cater to the Indian man psychiatrist’s ego to get him to let me out after keeping me even when showing I was fine. Maybe because they charge $4,000 a night so you can color with crayons all day till you tell them you’re happy. This facility is complete trash, they will starve you with disgusting cafe food and fake processed meat sandwiches. They make sure you don’t sleep as they wake you up constantly throughout the night. You have zero privacy and you will be promoted cigarette smoking even if you don’t smoke they will promote that you do 3 times a day. You’re better off going to country jail.
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